Workplace Behavior in 2026: Tackling Conflicts and Incivility Head-On

Overview

It's helpful to view behavioral issues, conflict and incivility in your workplace as opportunities.

Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.

Why Should You Attend

• Understand emerging workplace behavior trends in 2026 and how changing employee expectations are influencing workplace culture.
• Learn practical strategies to address conflicts and incivility before they escalate and affect team morale or productivity.
• Recognize early warning signs of disrespectful, disruptive, or toxic workplace behavior.
• Build confidence in handling difficult conversations with employees, colleagues, and managers in a fair and constructive way.
• Strengthen workplace culture and employee engagement by promoting respect, inclusion, and psychological safety.
• Reduce organizational risk by understanding how workplace conflicts and inappropriate behavior can impact retention, performance, and employee well-being.
• Gain actionable insights and tools that can be applied immediately in your workplace.

Who Will Benefit

• HR Professionals & HR Leaders 
• People Managers & Team Leaders 
• Business Leaders & Senior Management 
• Employee Relations & Workplace Investigators 
• Learning & Development Professionals 
• Compliance & Legal Professionals 
• Employees & Individual Contributors 
• Anyone responsible for workplace culture

Areas Covered in the Session

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• Role of performance management and evaluations
• Effective methods for supplying feedback
• Progressive discipline
• Investigating complaints
• Business Goals of an Investigation
• Conducting an investigation
• Appointing the right Investigator
• The interview process
• Importance of solid documentation
• Defining workplace incivility
• 3 major ways incivility manifests in your organization
• Impact of incivility in the workplace
• Forms of incivility
• Bullying
• Tips for enhancing and building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace