EIV: How to Resolve Discrepancies

Overview 

The Enterprise Income Verification (EIV) system provides housing professionals with important income and employment information that can help identify discrepancies and support accurate program administration. When EIV information does not match the information reported by a household, however, it is essential to understand what the discrepancy means and how it should be addressed appropriately.

This practical webinar focuses on the process of identifying, reviewing, documenting, and resolving EIV discrepancies. Participants will learn how to interpret EIV information, communicate with affected households, distinguish potential errors from information requiring further review, and maintain appropriate documentation throughout the resolution process.

Why You Should Attend

This session will help you:

• Understand the purpose of EIV and discrepancy reporting

• Recognize common types of EIV discrepancies

• Review EIV information systematically

• Understand the steps involved in resolving discrepancies

• Communicate effectively with households regarding discrepancies

• Identify information that may require additional verification

• Document discrepancy resolution activities appropriately

• Avoid common mistakes in handling EIV information

• Maintain appropriate confidentiality and security

• Strengthen consistency in your EIV review process

Who Will Benefit

This webinar is ideal for:

• Public housing professionals

• Housing authority staff

• Property managers

• Occupancy specialists

• Compliance professionals

• Housing program administrators

• EIV coordinators

• Property management staff

• Anyone responsible for reviewing or resolving EIV discrepancies

Areas Covered in the Session

• Introduction to EIV and its role in housing program administration

• Understanding EIV discrepancy information

• Common types of discrepancies

• Reviewing discrepancy reports

• Determining what information requires further investigation

• Comparing EIV information with household-reported information

• Requesting and reviewing supporting documentation

• Communicating with households about discrepancies

• Resolving discrepancies appropriately

• Documenting actions taken and resolution

• Maintaining confidentiality and protecting EIV information

• Common EIV discrepancy-handling mistakes

• Best practices for creating a consistent review process

• Practical examples of discrepancy resolution

• Recordkeeping and follow-up considerations